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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

SalesForce Management Process

Aside from the control process, the following metrics are implemented: Time management – Accurately measures the tasks and the fraction of time needed for each task.
Territory management – For monitoring the account, the territory is measured by the number of account reps and prospective versus active customers.

Components of Salesforce

Sales-force automation systems vary in their capabilities. They can vary depending on what information an organization needs. The application also has implications based on an organization's size, organization rollup, demand of new system, sales processes, and number of users.

Mobile Salesforce

The growth of smartphones has reignited the creation of mobile sales force automation systems. Most companies IT departments are aware that adopting new abilities requires extensive testing.